The digitally connected ecosystem of our world today finds financial institutions competing to meet the robust expectations of their members while driving unparalleled business value. The transition to meet current needs has been a formidable journey, begging us to ask the question, “What will the next five years look like?”Contact centers are often the first line of the member experience, with a primary goal of providing excellent, customer-centric service. To stay competitive, contact center leaders have had to find ways to enable their agents to meet this goal in a fast-paced, continuously changing digital world.By incorporating robotic processing automation (RPA), organizations have been able to improve operations by reducing manual processing time and improving employee engagement. According to the 2018 Deloitte “State of AI in the Enterprise,” 49% of corporations are using RPA. This is just the beginning for RPA and other automation technologies—the integration of artificial intelligence and machine learning (computational statistics) with RPA solutions can help contact centers orchestrate extraordinary levels of quality and efficiency. continue reading » ShareShareSharePrintMailGooglePinterestDiggRedditStumbleuponDeliciousBufferTumblr
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Rising Sun, IN—The annual Indiana Law Enforcement Officers Memorial Service will be held on Thursday, September 19, 2019, at 7:00 PM. The service is held at the Indiana memorial located at 102 N. Senate Avenue, Indianapolis. Chief David P. Hewitt, end of watch February 13, 2019, from the Rising Sun Police Department, will be honored and added to the state memorial that night.Hewitt, 49, died in a single-vehicle accident on State Road-56 in Switzerland County. According to the the Switzerland County Sheriff’s Office, icy road conditions may have played a role in the accident.In case of Incremental weather, the event will be held in the Capitol Rotunda.
Blaise Matuidi and Zlatan Ibrahimovic scored first half goals as Paris Saint-Germain beat Manchester United 2-0 on Wednesday in their International Champions Cup clash in Chicago.The game between the two sides was shrouded in a bubbling controversy with Manchester United without Argentine winger Angel Di Maria, who is reportedly seeking a move away from the English Premier League side with PSG a likely destination.The victory for the French team moved them to the top of the invitational 10-team competition along with New York Red Bulls on 10 points.PSG, who had lost their last game to Chelsea, created the early opportunities at Soldier Field, as Ibrahimovic zipped a great scoring chance over the crossbar within the first few minutes.United, who defeated Barcelona on Saturday, however thought they had opened the scoring when midfielderJuan Mata had the ball in the back of the net but it was ruled out for offside.PSG struck in the 25th minute, where Matuidi made a run into the box and sent a shot past goalkeeper David De Gea. Ibrahimovic doubled the lead in the 34th minute when the Swedish forward took a cross from Maxwell and finished from close range.–Follow Joy Sports on Twitter: @Joy997FM. Our hashtag is #JoySports
Juventus right-back Dani Alves has been linked with a move to Tottenham Dani Alves to Tottenham in the summer?That’s what Spurs fans have been discussing after news of a possible deal emerged.Alves, 34, has proven age is just a number at Juventus, who he joined from Barcelona in 2016. He scored in the Champions League semi-final as Juve secured a place in the 2017 final and also scored in the Coppa Italia final win against Lazio. 1 Here’s what a selection of Tottenham fans have said on Twitter.