== The roast == == Grinding the beans == The perfect cup is made from 7g per shot of coffee in the portafilter – the handheld ice-cream scoop-like device that the grinder deposits granules into, which is then slotted into the coffee machine. Wet the portafilter before depositing the coffee into it – this ensures the granules stick to it. The portafilter is tapped on the worktop to level the granules, which are then pressed flat to ensure the water flows through consistently. == The coffee machine == Dealing with changeMuch has happened since then – not least the small matter of the near-collapse of world capitalism. A time to reflect – or panic – perhaps? “It was about sharpening the pencil and asking are we providing the best value at the right price for the customer?” she recalls. “That led us down a lot of avenues, talking to suppliers, looking again at products and the sales mix. It just means you have to doubly focus.”Bar Costa’s recently launched £4.95 coffee and panini meal deal promotion, the premium pricing structure has – surprisingly – survived intact, bolstered by the strength of the brand. “We’re not a £2 meal deal brand,” notes Phillips.Nevertheless, all the major chains offer a pretty similar product mix. Does Phillips believe there has been enough innovation from bakery suppliers for coffee shop customers? “Everybody has got sandwiches, pastries, muffins, because it’s all about having something that goes with coffee,” admits Phillips. “The ranges are very similar, so it’s about how you introduce interest in choice and interest in quality. What we do know, through our consumer research, is that our customers buy more food than Starbucks or Caffè Nero – read into that what you will. [Our competitors] either have less food on offer or less churn, and less focus on their promotions. For us, food is very much the secondary driver, after coffee.”One barrier to range development that shouldn’t be discounted is the customer. “We’ll develop something that’s way off the scale and your customer brings you back and says, ’OK, that’s too different, I want it to be like this – relevant to the coffee shop experience’”, she says.Is it a disappointment then when boundary-pushing products fail? “Of course. But if you don’t go to your consumers with products that are challenging enough, then you’re never going to get the right level of innovation,” she says. “We might take 10 concepts to research. If only two of those concepts come out as winners, that’s a success. If you trialled every concept and they all worked, you’re either very brilliant or you’re not pushing the boundaries enough.”That’s partly why Phillips prefers to nurture longer-term partnerships with single category suppliers, rather than tender each and every product. For example, the pastry contract was awarded to Delifrance in October 2008 after the whole category was tendered. “We feel they are the best in the market right now and that’s why we work with them,” she says. “If you’re sending eight briefs to six suppliers, your opportunity to get the best out of people, in terms of creativity and development, is stifled; it becomes all about one product and the best price.” To illustrate, gluten-free specialists were invited in to pitch, but served up “horrendous to average” fare, so Phillips challenged her long-term cakes supplier to make a gluten-free product – a well-loved brownie.Costa shook up its impulse category this year, bringing in Patterson Aran for biscuits, and introduced health bars and savoury pastries (a savoury cheese twist) for the first time. It also developed a three-layer club range of sandwiches including an All-day Breakfast version after research indicated men were after a bigger eat. Conversely, a hot-eat flatbread range was introduced as a lighter eat for women. More low-fat options have crept onto the menu, as well as indulgent comfort classics, such as a recession-masking Victoria sponge, served in pleasingly doorstep-sized wedges.But if long-term contracts are in place, is the door closed to new suppliers? “We don’t work with a sole supplier with all of our categories,” says Phillips. “For example, we have several different suppliers in our cake category. We’re not always looking for the bigger supplier. We like the fact that our main cake supplier – Cakehead (Stamford, Lincolnshire) – works with a number of much smaller specialist factories, so we get the best product. We’re looking for someone who is truly immersed in our brand and understands the coffee shop market, who can provide a different point of view that opens your eyes – one that perhaps you haven’t considered.”So if you’re a potential supplier and want to get your foot in the door when the next tenders come round, best start racking up those loyalty card points.—-=== The Costa churn ===l Costa revisits its range every two months, with up to eight products affected, depending on seasonalityl Work occurs on three fronts: range churn – flavours within the same categories; seasonal flavour profiles; and ’blue sky’ work on products that break the mouldl The food range is split into sweet and savouryl NPD is led by two food teams: a development team and a technologist teaml This is supported by a buying team, an international food team and marketing; Costa does not buy through a conduit, such as 3663 or Brakes, but instead fosters direct supply partnershipsl The Costa estate is split into eat-in and travel channels and the range flexes accordingly; take-away accounts for 15-20% in an eat-in outletl Consumer testing is at the heart of Costa’s food development and might take place in a handful of stores, across a region, or with 50 people invited into the test kitchensl When a new product is launched, a top-down communication process kicks in, with briefings and tastings for shop staff to help communicate to customers—-=== Suppliers’ notes ===Wish-list: “If there is a market need for new people on the block, I’d go with pastry. There’s not as much choice as you’d expect out there,” says Beverley PhillipsKnow thy limits: Costa does not use microwaves because Phillips believes they degenerate products, but food can be heated on a panini grill; there are no facilities for fresh sandwich assembly on site. “We will continually review it, but even in brands that do it really well, there is inconsistency in their product. Our sandwiches are delivered daily, so we still have fresh product made by specialists”; Costa only bakes-off in its international stores, “so we’re not averse to doing it, but it depends what the customer is looking for in the UK”Take-away: A review found the average waiting time between a hot sandwich purchase and sitting on a train to eat it was 10-20 minutes. Costa developed bespoke, disposable packaging to keep the product warmMust-haves: “We will look at a supplier’s innovation team, their technology team, how robust their factory is and what capacity they’ve got. We don’t want to be knocked off the product cycle, because Marks & Spencer, for example, wants another 20% of product”Biggest bugbear: “The number of suppliers that will approach us and say ’I think this product is appropriate for your brand’, and it’s an off-the-shelf product that has no resemblance to your brand… they lose all credibility”—-=== Creating the perfect cuppa ===Nearly every baked item bought in Costa complements a coffee, so it’s worth knowing what goes into making it. And who better to ask than Costa’s chief taster Gennaro Pelliccia, who hit the headlines earlier this year for insuring his taste buds for £10 million. A PR stunt, surely? “People say it’s a PR stunt but people insure parts of their bodies that are key to their success. I’m insured for permanent damage to my taste, my ability to pick out defects,” he says.Every drink that is ordered at Costa is made with at least a double espresso (apart from large sizes). Everything that the coffee comes into contact with has to be the right temperature, from grinders to water to cups. Pelliccia talks us through the ritual at Costa’s third new barista training academy in Newbury. This stage is crucial. There should be the right mix of larger and smaller granules. If the grind size is too coarse, it does not give enough resistance against the water, therefore resulting in a weak, underextracted coffee. If it’s too fine, it could result in a burnt undesirable extraction. The grinder will perform differently throughout the day depending on external conditions. A Costa barista is trained to adjust the grinder three times a day to compensate for changing humidity (Costa uses Mazzer grinders, which cool the grinding blades so they don’t overheat and burn the coffee). You judge whether you’ve got this right by how the espresso pours out of the machine (it should look like a ’rat’s tail’); you should get the perfect espresso in around 20 seconds – too much or too little coffee and the grinder needs adjusting. Using Marisa coffee machines, the water has to be 9 bars of pressure, at 92-94C (if it’s boiling you burn the coffee). The resulting espresso should be a hazelnut brown crema with tiger marks and a red tinge and is judged by: If your beans have been roasted too lightly, you do not gain the body required, but you will have a light, aromatic coffee with no bitterness and more flavour. If your roast is dark, you increase the body and bitterness. The secret is finding the balance between the two. Lighter roasting shows up the defects of poor quality beans. Darker roasting can hide those defects. “We’re almost being arrogant by saying we roast it lighter,” says Pelliccia. “Some competitors use great coffee beans, but they roast them too dark.” == The portafilter == Coffee is an addiction. As with many addictive substances, dabblers get the munchies. Not even a blood-letting recession has weaned hard-pressed cocoa-heads off their Jobseekers Allowance-busting £2.35 macchiato hit, and as such, coffee chains continue to be the dominant peddler of baked goods for caffeine junkies on the high street.Depending on who you listen to, store growth will, at best, show a moderate dip and, at worst, the market will consolidate, with capital expenditure put on hold before the cheque books get waved again, probably sometime around 2011. The sector’s robustness was enough of a carrot to attract giant wholesaler Brakes into the market, tar- geting coffee shops with the launch of a dedicated bakery division in April. Signs are that the big coffee shop players will continue to exert more and more sway on NPD in bakery and further challenge bakers for spend on the high street.As head of food at the UK’s biggest coffee shop chain, and third- biggest retailer of baked goods and sandwiches on the high street (not counting supermarkets), behind Greggs and Subway, Costa’s Beverley Phillips wields more clout than most. If proof were needed, in the time since British Baker last spoke to Phillips for a feature in early 2008, Costa has added over 200 outlets. That’s a lot of blueberry muffins. 1. visual: thickness, texture (should be velvet), no black coffee, no bubbles, at least 3ml of crema2. olfactory: honey, toasted bread3. gustative: should linger at the back of the tongue, with a slight acidity4. after-taste: should leave you wanting more
Tag Archives: 夜上海论坛WN
Professor Julia Black is also a Fellow of the British Academy and has held posts as a visiting fellow at All Souls, Oxford, and the University of Sydney. Julia will take up her position on the Committee from 30 November 2018 Further Information The Governor of the Bank of England, Mark Carney said: I am delighted to welcome Julia Black and Jill May to the Prudential Regulation Committee. Julia is already contributing to improve how markets operate, having joined the SONIA oversight committee. Her deep knowledge of financial markets regulation will now be a valuable addition to the PRC. Jill’s extensive expertise in banking and fund management, and experience with issues around competition in markets, will also strengthen the expertise of the PRC in these areas. I look forward to working with them. Andrew Bailey (Chief Executive Officer, Financial Conduct Authority) David Belsham (External Member) Sandra Boss (External Member) Ben Broadbent (Deputy Governor, Monetary Policy) Norval Bryson (External Member) Mark Carney (Governor, Bank of England) Sir John Cunliffe (Deputy Governor, Financial Stability) Sir Dave Ramsden (Deputy Governor, Markets & Banking) Sam Woods (Deputy Governor, Prudential Regulation and Chief Executive Officer, PRA) Mark Yallop (External Member) The current members of the PRC are: Jill May recently served as a Non-Executive Director (NED) at the Competition and Markets Authority (CMA). She will take up her position on the Committee from 23 July 2018 Jill May said: More information on the PRC. Julia’s extensive knowledge of financial regulation and Jill’s impressive career will be valuable assets to the vital work of the Committee. I would like to thank Charles Randell and David Thorburn for their significant contributions to the PRC over their terms, and I want to wish them all the best for the future. Professor Julia Black said: It is a privilege to be joining the PRC and I am excited have the opportunity to bring my investment banking and competition regulation experience to the Committee. I look forward to contributing to its varied and vital work. One of the UK’s leading academics in regulation and a senior investment banker have been appointed by the Chancellor, Philip Hammond, today as the new external members of the Prudential Regulation Committee (PRC).Professor Julia Black is one of the country’s leading academics in regulation law based at the London School of Economics. Jill May is an experienced investment banker, having spent 24 years at S.G.Warburg & Co. Ltd and UBS. They will both serve three year terms on the Committee, which makes the most important decisions of the Prudential Regulation Authority (PRA), one of the UK’s financial regulators.The Chancellor also announced today the reappointment of Norval Bryson to the PRC for a further three-year term.The Chancellor of the Exchequer, Philip Hammond said: Norval Bryson is a qualified actuary and was a NED of Scottish Widows Group and latterly Deputy Chairman. He was also a NED of TSB Bank from June 2013 until June 2015 I am also glad that Norval Bryson has agreed to serve a further term on the PRC. His knowledge of the insurance industry has been immensely valuable to the Committee. I am honoured to have been appointed as an external member of the PRC. I look forward to working with the rest of the Committee and the executive team and to contributing to the essential role the Bank has supervising UK banks and insurance companies and protecting policy holders.
FacebookTwitterLinkedInEmailPrint分享Renew Economy:German transmission system operator 50Hertz, one of four in the country, says that over 2018 well more than 50 per cent of the electricity consumed in the company’s grid area was generated by renewable energy sources.50Hertz announced last Tuesday that 56.5% of the electricity consumed in 2018 across its grid area was supplied by renewable energy sources, up from the 53.4% recorded in 2017, due in large part to an increase in installed capacity, which grew to 32.9 GW as of the end of 2018.Further, 50Hertz expects this share to continue to increase in view of Germany’s 65 per cent by 2030 renewable energy target, announced just over a year ago. In fact, 50Hertz expects the 65 per cent figure to be achieved in its grid area in 2021.This in and of itself is in line with comments 50Hertz CEO Boris Schucht made to Renew Economy in December of 2015, suggesting that Germany’s electricity market could accommodate 60 per cent to 70 per cent variable renewable energy integration without the need for additional storage.Fast-forward just over three years and Schucht’s vision is coming to pass. Further, even as approximately 1.6 GW of new renewable energy was added in 2018, 50Hertz reported at their balance sheet press conference held in Berlin on 26 February that congestion management costs dropped significantly in 2018, with a decrease of approximately €100 million based on preliminary data.More: Record renewable energy share of 56.5% for German system operator 50Hertz One of Germany’s four transmission grids topped 56% renewable load in 2018
All of thesailors on the Stolt Groenland and another 21 aboard the other ship wererescued. Nine sailors were wounded including one in critical condition, thereport said, without specifying what ship they were on. An explosionoccurred on the Stolt Groenland, a 25,000-tonne, Cayman Island-flagged oiltanker, at the southern port of Ulsan around 10:50 a.m. (0150 GMT). There were25 sailors aboard including Russians and Filipinos, it added. YONHAP VIA REUTERSFire from a vessel is seen at a port in Ulsan, South Korea on Sept. 28, wounding at least nine sailors. The blazespread to another unspecified oil tanker docked nearby. SEOUL – A fireon two oil tankers injured nine sailors at a South Korean port, the Yonhap newsagency on Saturday said. The Coast Guardis investigating the cause of the incident and police have blocked traffic inthe area in case of a further blast, it added.(Reuters)